Objectives

DFRS required a reliable data connection to support an effective fire response which includes:

• Complete risk information for emergency responders
• Accurate location information for critical equipment and infrastructure
• Automated situation updates rather than crews having to phone them in while en route

Solution

DFRS deployed an AirLink Pro multi-network router in every fire and emergency vehicle that needed connectivity.
The router maintains a cellular data connection and a Wi-Fi hotspot in and around the vehicle. This provides a platform that transforms old ways of working into a fast and efficient mobile experience. 

Each vehicle also has a Mobile Data Terminal (MDT), a tablet-based portal with access to mapping applications, risk software, routing software, and other tools. At the head office, AirLink Mobility Manager (AMM) is used to track each vehicle in the control center, which means they can be monitored and re-routed if needed.

Results

• Responders have faster and more efficient access to information both prior to and at incident arrival to inform planning and decision making
• Head office staff has real-time awareness of the location and availability of all vehicles: no more calling the vehicle crews for updates
• Incident updates occur in real time
• Vehicles are always connected so can be re-routed to secondary events as needed